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FAQ

We partner with domestic and international vendors in order to provide you unique products at the best prices.

This means your order is shipped from the United States as well as global areas such as Thailand, Tibet, China, India, Russia etc.

Q: When will i receive my order?

A: Please allow at least 3-4 weeks for delivery. (**Most of our customers receive their order in 2-3 weeks. Countries outside the United States may experience longer shipping times)

Q: Is this store secure/legitimate/real?

A: Yes - We have over 15,000 customers that are happy with our products.
Also we are hosted on Shopify, the biggest and most reliable e-commerce platform on the planet.

Q: Do you accept credit cards?

A: We accept all credit cards, major debit cards and process payments using Paypal, the biggest and most secure payment gateway on the planet. They give you ( and us) security against fraud.

Q: How much is shipping?

A: This depends on the product ordered, the total weight, and where we're shipping to. 

Q: How long does it take for an order to arrive?

A: This depends on the product ordered. Most items will arrive in about 2-4 weeks.
In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.

Q: Can I have a tracking number?

A: Yes, you can! You will be sent a tracking number within 3-5 days of your purchase. If you can't find your tracking number, send us an email.

Q: I ordered 2+ items, but only received one... where's my order?

A: We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.

Q: Why have I not received any order confirmation details?

A: Most times this is because our customers have accidentally entered wrong email address. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email address wrong please contact us and we will fix it for you.

Q: Are the "FREE" items really free?

A: YES! For our promotional items, all you have to pay is the shipping cost, which covers insurance and tracking. The price of the item itself is $0.00 

Q: How do I contact you?

A: If you have any questions that are not on this Shipping Info FAQ page, please email us at support@stronglyhealthy.com, where we will promptly get back to you.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Strongly Healthy provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@stronglyhealthy.com and we will get back to you as soon as possible.

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